Refund Policy

At SY ASIA TRADING, we are committed to providing a smooth, fair, and transparent return and refund experience. Please review the following guidelines carefully before initiating any return.

To qualify for a return, the following conditions must be met:

• A valid receipt or proof of purchase must be provided

• Items must be unused, in original condition, and returned with all original packaging intact

• Products that are used, damaged, modified, or not in their original state will not be eligible for a refund

• Customers are responsible for ensuring items are securely packed when returning them
   

Note: SY ASIA TRADING is not liable for any loss or damage that occurs during return shipping.

• All returned items will be inspected upon receipt

• You will be notified once your return has been approved or rejected

• If approved, refunds will be processed within 7–14 working days

• Refunds will be issued to the original payment method used during purchase

Please send all approved returns to:
 

SY ASIA TRADING
The Gim Shew, Lot 228A, Jalan Tun Abdul Razak
80000 Johor Bahru, Malaysia

If you need assistance or have any questions regarding your return, feel free to reach out:
 

Phone / WhatsApp: 60107761011
Email: syaisatrading95@gmail.com

• Shipping fees are non-refundable unless the return is due to our error

• We reserve the right to reject returns that do not meet the above conditions